When a new user needs to be added to a Campaign, whether this is done automatically or manually, the process can be completed by following the detailed steps outlined in the article: How do I add new joiners to a Campaign?

Once a user has been successfully added to the Campaign, they will receive an email containing their first piece of content within 24 hours of being enrolled. This initial communication ensures that the new joiner is promptly engaged with the Campaign material.

Following this, the user will continue to receive the remaining pieces of Campaign content according to the original delivery schedule that was established when the Campaign was created. This means that the timing and sequence of content delivery remains consistent for all participants, regardless of when they join.

Before receiving any emails, new joiners also have the option to access and complete all currently published content within the Campaign at their own pace. This can be done through the 'My Outstanding Content' section, which is located within their My Compliance Library. This feature allows users to stay up to date with the Campaign material even before the scheduled emails begin arriving.

To illustrate how the Campaign schedule works in practice, consider the following example:

Example: Suppose a Campaign is designed to run over a 12-month period, with one piece of content being published every four weeks. Any new user who joins this Campaign will receive an email containing the first piece of content shortly after joining. Subsequently, they will continue to receive emails containing the remaining content every four weeks, following the same consistent schedule as the original plan.

Is it possible to change the Campaign delivery schedule for new joiners?

At present, it is not possible to modify the planned delivery dates of content that has already been published for new joiners to a Campaign. The delivery schedule remains fixed according to the original timeline set at the Campaign’s inception.

When a new joiner is added to a Campaign, they will receive the first piece of assigned content within 24 hours of their enrolment.

Each subsequent piece of content will then be delivered in accordance with the original Campaign schedule. For example, if the Campaign was initially set to deliver content at 30-day intervals, this same interval will apply to all new joiners who are added at a later date, ensuring consistency across all participants.

You can view the planned delivery dates for all Campaign content by accessing the Campaign Schedule Report. This report provides a clear overview of when each piece of content is due to be sent out.

For additional guidance on how to access and utilise the Campaign Schedule Report, please refer to the following article:

• Campaign Schedule Reporting