Campaign Schedule Report

You can use the Campaign Schedule Report to identify when each user is due to receive their notification email for each assigned Campaign step.

To access the report:

• Navigate to the required Campaign: Campaigns > Campaigns in Progress > View Campaign.
• Switch to the Flowbuilder view.
• The Campaign Schedule report is available for all Course, Policy and Survey steps.
• Navigate to any Course, Policy or Survey step and select the Settings icon.

• Within Settings, select View Email Schedule.
   

• The Email Schedule report will open, displaying all relevant information for each user targeted with the Campaign step.

When creating a Campaign, an administrator will set a predefined schedule for when content will be sent to targeted users. 

At the point of publication, users targeted by the Campaign will receive the assigned content on the selected date.

Users Added After Publication

Users who join the organisation or are added to the Campaign after the initial publish date will follow a different schedule. This ensures they are not overwhelmed with multiple steps at once.

• These users will receive Step 1 when they are added to the Campaign.
• Subsequent steps will be sent X number of days after the previous step, where 'X' represents the time gap between steps.

You can find more information in this article: New users/joiners added to a Campaign - Email schedule information