The Incident Rulebase is a powerful feature designed to enhance incident management by allowing administrators to create custom rules for incident notifications. This ensures that only relevant individuals or teams are alerted based on specific criteria, reducing noise and improving the efficiency of incident response.

Why use Incident Rulebase?

• Targeted Alerts: Eliminate unnecessary notifications, ensuring only the right people are informed when an incident has been raised.
• Customisable Rules: Adaptable to your organisation’s specific needs, such as geography or department-specific rules.
• Incident Auditing: Audit trial that provides a history of all rules that was triggered.

For more information, please see the following articles:

• How do I turn off Admin Reported Incident Emails?
• Incident Rulebase - How do I create a Rule & Actions?
• Incident Rulebase - How to activate Incident Rules?
• Incident Rulebase Auditing