If an email-based user attempts to log in to the MyCompliance platform and receives the following error, it may indicate that their account has been locked.

• An account will be locked after five consecutive incorrect password attempts.

• To try again, the user must wait 30 minutes. After this period, the account will automatically unlock upon successful entry of the correct password.

• ⚠️ Note: Account lock-outs only apply to email-based users. If you have Single Sign-On (SSO) enabled, failed login attempts are managed by your SSO provider instead.