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Natasha Campbell

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  • How to return to the home page

    Release Date - 29th October, 2022 Select the MyCompliance logo in the upper-left corner of the screen to return to the home page at any time. Depending on the view you have selected under your ...

  • 'Error Notice' when completing a Fusion course

    We have found that when users are completing their assigned Fusion courses, they may occasionally experience a session timeout.If this occurs, we will attempt to refresh their session and return th...

  • User Group Targeting Update

    Release Date - 29th October 2022 We have removed the limitation of not being able to target individual users within a Group. Customers utilising SCIM User Provisioning, or who have the below view o...

  • Why do I receive a 'Choose Creation Language' pop-up on an existing course?

    With MetaLearning 6.0, if you are viewing a Fusion course that was created before September 2022, you will be required to add a Default Language to the course.Adding a default language will not imp...

  • MyCompliance Teams App - What will Policy customers find on the app?

    App Overview The MyCompliance Teams app provides an alternative method for end users to review and complete their assigned policies or assessments, without needing to log in directly to the MyCompl...

  • Why can’t I delete a Fusion template?

    If you are unable to delete a template, it maybe because a course using this template was recently archived or deleted and moved to the Recycle Bin.We have removed the option to delete these templa...

  • Adding a Display Name for MyCompliance emails

    Yes, you can add a custom Display Name to the MyCompliance email address, which will then be visible to end users when they are targeted with new content via email. To update this: Navigate to Set...

  • Download our Cyber Awareness posters

    MetaCompliance has a wide range of Cyber Awareness posters available for use throughout your organisation.These are available to download here.

  • Why is the ‘Add Learning Elements’ option disabled?

    The + Add Learning Elements option will be disabled (greyed out) until at least one language has been added to the Choose Language field.Once one or more languages have been added, the option will ...

  • What is the purpose of the Translated Name option?

    The Translated Name field is the information presented to the end user for MP4 and PDF material when completing a Fusion course.It is mandatory to enter the Name of the material first, and this is ...