Natalie Nicholl

No, once a piece of content has been archived, this will no longer appear in either the Uncompliant User Report or the monthly Staff Compliance Report. 

No, once a piece of content has been archived, this will no longer appear in either the Uncompliant User Report or the monthly Staff Compliance Report. 

No, it is not possible to Unarchive a Phish. Archiving is permanent, and will result in the Phish being stopped immediately, with no further emails being sent.  However, those who have already rece...

No, it is not possible to Unarchive a Course. Archiving is permanent, and results in targeted users losing access to archived content.  However, if you wish to publish a new version of the Course, ...

No, it is not possible to Unarchive a Policy. Archiving is permanent. Users who have already completed the now archived content will still be able to view the policy. However, users who have not co...

Yes, the delivery date and time can be edited for any campaign step, provided the content has not already launched.  Navigate to Campaigns>Campaigns In Progress:  Click on the 'Cogwheel' icon b...

You can rename a User Group at any time, and this will not impact any previously targeted content.  Navigate to User Management>User Groups: Check the box of the Group you wish to edit, and cli...

If you have uploaded a lot of custom content in PDF/MP3/MP4 format, you may receive one of the following error messages:  Contact your Customer Success Manager (or our Support team), and we will ...

Yes, MetaCompliance will be happy to provide Admin Training Sessions for all new admins joining your organisation.  Typically, one 30-minute session is required per module, but individual needs may...

Yes, if you have received a genuine Phishing email into your organisation, you can then replicate and publish this as a phishing simulation.  This can be a very powerful learning opportunity for yo...