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Natalie Nicholl

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Latest activity by Natalie Nicholl
  • Natalie Nicholl created an article,

    If a course is archived, and not all users have completed, will they still appear on the Uncompliant User Report?

    No, once a piece of content has been archived, this will no longer appear in either the Uncompliant User Report or the monthly Staff Compliance Report. 

  • Natalie Nicholl created an article,

    Can I 'Unarchive' an Archived Phish?

    No, it is not possible to Unarchive a Phish. Archiving is permanent, and will result in the Phish being stopped immediately, with no further emails being sent.  However, those who have already rece...

  • Natalie Nicholl created an article,

    Can I 'Unarchive' an Archived Course?

    No, it is not possible to either republish or access a Course that has been archived. Archiving is permanent, and results in targeted users losing access to archived content.  However, if you wish ...

  • Natalie Nicholl created an article,

    Can I 'Unarchive' an Archived Policy?

    No, it is not possible to unarchive a policy. Archiving is permanent. Users who have already completed the now archived content will still be able to view the policy. However, users who have not co...

  • Natalie Nicholl created an article,

    Can I edit the delivery date or time of a Campaign step?

    Yes, the delivery date and time can be edited for any Campaign step, provided the content has not already launched.  Navigate to Campaigns > Campaigns in Progress:  Click on View Campaign: C...

  • Natalie Nicholl created an article,

    Email-Based Users: Renaming a User Group

    You can rename a User Group at any time, and this will not impact any previously targeted content.  Navigate to User Management>User Groups: Check the box of the Group you wish to edit, and cli...

  • Natalie Nicholl created an article,

    Can I Increase Storage within the Platform for Custom Content?

    If you have uploaded a lot of custom content in PDF, MP3 or MP4 format, you may receive one of the following error messages:  Contact your Customer Success Manager (or our Support team), and we w...

  • Natalie Nicholl created an article,

    A new Admin has joined my Team: Will MetaCompliance provide Platform training?

    Yes, MetaCompliance will be happy to provide Admin training sessions for all new admins joining your organisation.  Typically, one 30-minute session is required per module, but individual needs may...

  • Natalie Nicholl created an article,

    Can I Replicate a Real Phish and Publish as a Simulation?

    Yes, if you have received a genuine Phishing email into your organisation, you can then replicate and publish this as a phishing simulation.  This can be a very powerful learning opportunity for yo...

  • Natalie Nicholl created an article,

    Does Deleting a User Group Affect Targeting?

    If content has been targeted to a User Group, deleting this group will have an impact on the outstanding content. Admins Within Policies in Progress/Learning in Progress, an admin will no longer h...