For Email-based users, including Federated users, all user management is completed within your own tenant. (See articles What is an Email-based User? and What is a Federated User? for further information.)

Users can belong to more than one group at any given time, and you can manually add/remove users as needed. For additional guidance, please refer to the article: How to create User Groups.

However, please note the User Group Limitations below: 

Log in to the platform and toggle from End User View to Admin View. 

A. Move a User from One Group to Another

• Navigate to User Management → User Groups. 

• You will now see separate sections for Users and Groups, and you can also search for individual users by name within each section.

B. Remove a User from a Group

• Use the search bar to locate the user within the Groups section.

• Expand the Target tree to view all users within each group, then select the user you wish to remove.

• Click on Delete Selected Item.

• Click Confirm on the pop-up notification.

• Select Save Changes.