You cannot guarantee that all of your incidents will be reported by staff using the 'Report Incident' tile on their home page. Therefore, MetaIncident allows admins to manually add new or historic incidents directly into the Incident Register, including those reported through other channels such as email, telephone, or the Service Desk.

To add a record via a register: 

• Navigate to Incident > Registers > Incident.
• You will be presented with a list of the existing records currently stored within the register, if any. 
• Click on Actions > Create New at the top right of the register: 

• Enter a name for the record.
• Complete any other fields across the various sections or tabs within the record.
• You can also use the 'Related Items' tab to link to any other evidence records.
• Click the green 'Save' button to add the record to the register.
• You can also add new records from this page by clicking the red 'Create New' button.

The example below shows a record titled 'Laptop lost on train' being added to the Incident Register.