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Custom MyCompliance URL – FAQs
1. Can users still navigate to https://cloud.metacompliance.com?
No. Once you have migrated to a unique URL/subdomain, all users must now access the MyCompliance platform via this new URL. The URL will reference your organisation name, similar to the example below:
- https://customername.metacompliance.com
If a user does navigate to the https://cloud.metacompliance.com URL, they will no longer be able to log in. Their credentials are now linked with your unique URL; therefore, this must be used going forward.
2. Will the Subdomain functionality be available to all user types?
Yes. This functionality is available to Email-based, Federated, SCIM and AD users.
3. Can my users, who work as 3rd party contractors to other MetaCompliance customers, use this new URL?
If the other MetaCompliance customers have also opted to migrate to the unique URL, then the users can exist in both tenants, provided the users' UPNs are different for each organisation.
4. Is there a charge to move to a Subdomain?
No. This update is free of charge.
5. If our company name changes in the future, can we also update the MyCompliance URL?
Yes. If required, we can make a further update to the unique URL for your organisation. This will be handled by a Change Request and will be reviewed by the MetaCompliance Change Management team.
⚠️ Note:
- This change can only occur if your organisation's name has changed.
- You cannot revert to https://cloud.metacompliance.com once the change has been implemented.
6. What will happen to any Campaign or content emails that have already been sent?
All previous emails sent to users will reference the previous URL; therefore, these will no longer work. If a user clicks one of these links, they will be directed to the standard MyCompliance login page.
To resolve this, the user must navigate to the new unique URL assigned to your organisation:
- https://customername.metacompliance.com.
If users are due to receive another email alert, all new and future reminder emails will reference your new unique URL once the change has been made.
⚠️ Note:
- This only applies to content where ‘Requires User Login’ has been selected.
- If this option was not selected for your content, those emails will still be accessible after migration.
7. Once the change has been made, will reminder emails have the correct URL for our organisation?
Yes. Once you have migrated to a unique URL, all emails will reference the new URL. Users can select the link within the email to access their assigned content.
8. Once they join, will new starters receive the updated URL within the content emails?
Yes. After migration, all emails will reference the new URL.
New starters can select the link within the email to access their assigned content.
9. We have a phishing campaign ongoing at the moment for the next 2 weeks; will these emails still be sent as expected?
Yes. Phishing emails are not directly linked to the MyCompliance platform URL; they have their own unique URL linked to the phishing email template. Your phishing campaigns can run as normal after this change.
Administrators and Business Users must, however, navigate to the new company URL to review the campaign and any relevant reporting.