The 'Chat' tab within each request allows Data Protection Officers (DPOs) and admins to communicate, in a secure way, with a data subject in relation to their request.

When a data subject or admin/DPO submits a message, they will receive a notification email with a secure link to access the Requester Communication page.

Please note: The Requester Communication page can only be used with requests that have been submitted via the web form and is not available for manually added requests.

• DPO/Admin view of the Chat window.

• Data Subject (requester) view of the Requester Communication page.

Related Articles:

• How do I add Data Subject Requests?
• How do I set up the Data Subject Request Web Form?
• What is the Data Subject Request module'?