Can I automatically target 'phish clickers' with another phish or course?

Yes, you can enable the Campaigns module to automatically follow up any phish clickers by sending another simulated phish email or assigning a dedicated training course using the Phish Remediation functionality.

Before Enabling Phish Remediation

  • Create your follow-up course or phish using the standard methods.
  • Ensure Manage in Campaign is enabled for the content.

Setting Up Phish Remediation

  • Once the Phish Remediation content has been prepared, navigate to Campaigns.
  • Add the initial phish as a new step to your Campaign.
  • Once added, select the Cogwheel icon and click Phish Remediation.
  • Switch Add Phish Remediation to On to enable remediation options.
  • Determine whether phish clickers should receive a Training Course or a further Simulated Phish.

To Follow Up with a Training Course:

  • Select the preset course you created earlier from the Select Remediation Course drop-down.
  • Specify the number of days after the click when the course should be assigned.
  • Edit the Email Notification if required; this email will inform clickers about the course.

To Follow Up with a Simulated Phish:

  • Select the preset phish you created earlier from the Select Remediation Phish drop-down.
  • Specify the number of days after the click when the phish should be sent.
  • Once configured, click Save Changes.

Final Steps

  • Return to the Campaign and set the date and time for sending the initial phish to all targeted users.
  • Choose whether to Stagger the phish delivery.
  • Review the Phish Step settings for accuracy.
  • Select Publish Changes to update the Campaign and schedule the initial phish.

⚠️ Important

  • Only phish clickers will receive the remediation course or phish.
  • Remediation content is sent based on the days selected during setup; emails are typically sent at 12:30 PM.
  • Standard reporting is available to track phish and course activity. Additional reports may be added in the future.
  • Ensure proper allowlisting and checks are in place.
  • If third-party software scans or interacts with the initial phish, it may register as a click, causing the user to receive remediation even if they did not physically interact with the email.
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