Can I automatically target 'phish clickers' with another phish or course?

Yes, you can enable the Campaigns module to automatically follow up any phish clickers with another simulated phish email or a dedicated training course using the Phish Remediation functionality.

Prior to enabling Phish Remediation, create your follow-up course or phish via the normal methods, and enable Manage in Campaign.

Once the Phish Remediation content has been prepared, navigate to Campaigns.

  1. Add the initial phish as a new step to your Campaign.
  2. Once added, select the 'Cog' icon, and click Phish Remediation.
  3. Switch 'Add Phish Remediation' to On to enable the remediation options.
  4. Now, determine if you would like phish clickers to receive a 'Training Course', or a further 'Simulated Phish'.
  5. To follow up with a Training Course:
      • Select the preset course that you created prior to setting up your campaign from the 'Select Remediation Course' drop-down.
      • Then, select the Number of Days after the user has clicked the phish that they should then receive this course.
      • Make any required edits to the Email Notification¬†if required; this email will be sent to any phish clickers to advise them of the course to complete.
  6. To follow up with a Simulated Phish:
      • Select the preset phish that you created prior to setting up your campaign from the 'Select Remediation Phish' drop-down.
      • Then, select the Number of Days after the user has clicked the phish that they should then receive this phish.
  7. Once you have set up either a phish or a course as the 'Phish Remediation', select Save Changes.
  8. When you have returned back to the Campaign, select the date and time at which the first phish should be sent to all targeted users.
  9. Select if you wish to Stagger the phish when sending to all targeted users.
  10. Review the Phish Step to ensure all settings are correct.
  11. Then select Publish Changes to update the Campaign, and schedule the initial phish to be sent to all targeted users.

Important

  • Only phish clickers will receive Phish Remediation course or phish that can been selected.
  • Remediation phish and courses are sent directly to the clickers based on the days selected during setup; emails are sent at approx. 12:30pm for these.
  • Standard reporting is available to review and follow up the phish & course activity. Further reports may be added in the future.
  • It's important that you have the relevant allowlisting and checks in place.
    • If a 3rd-party software scans or interacts with the initial phish, this can generate as a click for the targeted user. This will cause the user to receive the Phish Remediation, even if they did not physically interact with the simulated phishing email.
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