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Bulk delete users
Easily delete inactive or unauthorised users by uploading a spreadsheet. This feature ensures a smooth and secure deletion process with built-in validation and error handling.
- Under 'User Actions', click on Bulk Remove Users, and a slide-out modal will appear to upload your spreadsheet of users for deletion.
- Upload & Validate: Upload a spreadsheet of users for deletion. The system checks if all emails exist.
- Disable & Prepare: Users are first disabled (if not already), and their email is updated with ".old."
- Automated Deletion: A background job securely removes users within a few days.
- Limits & Access: Bulk deletion is capped at 500 users per upload. Only authorised users can access this feature.
When submitting a CSV or Excel file, please follow these guidelines:
- Only Federated or Email-based users can be bulk removed.
- Enter ‘EmailAddress’ (with no spaces) as the header in cell A1.
- List only the usernames of the users you want to delete beneath the header.
- Ensure that each entry matches the corresponding username on the platform.
- Users assigned Privacy content cannot be bulk removed.
- Each file can contain a maximum of 500 users.
- Selected users will be queued for deletion and permanently removed from the system within 48 hours.
- This action cannot be undone. Please confirm that you want to proceed with this deletion before submitting your file.