Get instant support with our search!
Bulk Delete Users
Easily delete inactive Email-based or Federated users by uploading a spreadsheet. This feature ensures a smooth and secure deletion process with built-in validation and error handling.
- Under User Actions, click on Bulk Remove Users. A slide-out modal will appear, allowing you to upload your spreadsheet of users for deletion.
How It Works
- Upload & Validate: Upload a spreadsheet containing the users you wish to remove. The system will verify that all email addresses exist on the platform.
- Disable & Prepare: Users are first disabled (if they are not already), and their email is updated with ".old."
- Automated Deletion: A background job will securely delete the users within a few days.
- Limits & Access: Bulk deletion is capped at 500 users per upload, and only authorised users can access this feature.
File Requirements
When submitting a CSV or Excel file, please follow these guidelines:
- Only Federated or Email-based users can be bulk removed.
- Enter EmailAddress (with no spaces) as the header in cell A1.
- List only the usernames of the users you want to delete beneath the header.
- Ensure each entry matches the corresponding username stored on the platform.
- Users who are assigned Privacy content cannot be bulk removed.
- Each file can contain a maximum of 500 users.
- Selected users will be queued for deletion and permanently removed from the system within 48 hours.
- This action cannot be undone. Please confirm that you wish to proceed with this deletion before submitting your file.