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How does the Engagement Risk Score work?
The Engagement Risk Score is a valuable metric that helps measure employee interactions with assigned content. It provides insight into how effectively employees engage with the policies, surveys and courses targeted to them and contributes to a broader understanding of their overall risk profile.
How is the Engagement Risk Score calculated?
The score is calculated using the following formula:
- (Number of Content Targeted ÷ Engagement Risk Factor Weighting) × Content Not Completed = Engagement Risk Score
To break it down:
- Number of Content Targeted: The number of pieces of content targeted to the users, i.e. policies, surveys & courses.
- Engagement Risk Factor Weighting: The proportion that the engagement score contributes to the overall risk score.
- Number of Content Not Completed: The amount of assigned content that remains incomplete.
Example Calculation
Let’s take a closer look at an example:
- Content Targeted: 10 pieces of content assigned and targeted to the user.
- Weighting: The Engagement Risk Score contributes 20% of the total risk score.
- Completed Content: The user has completed 5 pieces of content.
Using the formula, the Engagement Risk Score would be calculated as follows:
- (10 Content Targeted x 20% Weighting) × 5 Completed Content = 10
- In this example, the user's Engagement Risk Score is 10.
Why is this important?
The Engagement Risk Score provides a clear indicator of how consistently you engage with assigned content. This is essential for identifying areas where additional effort may be needed to reduce your overall risk profile. By completing more assigned content, you can improve your engagement score and, in turn, contribute positively to your total risk score.
By actively engaging with targeted content, employees can take control of their Engagement Risk Score and enhance overall performance.
⚠️Note:
- A Risk calculation time period can be set for content targeted to users within the last 1-3 years.
- Content must have risk scores enabled before it can contribute to the user's risk score.