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How to change the reporter of an incident?
To change the reporter of an incident:
- Navigate to Incident > Reported Incidents.
- In the 'Actions' column, click the drop-down beside View Incident.
- Select Change Incident Reporter.
- A pop-up modal will appear prompting you to enter the email address of the new owner.
- Enter the new email address and click Confirm.
- Once confirmed, the new Incident owner will be assigned. The change will be reflected in the following areas:
- The Reported Incidents table
- The Incident Summary View
- The Incident Report
Please note: The new Incident owners' email addresses must already exist within the platform before they can be assigned to an incident.