How to change the reporter of an incident?

To change the reporter of an incident:

  • Navigate to Incident > Reported Incidents.
  • In the 'Actions' column, click the drop-down beside View Incident.
  • Select Change Incident Reporter.
  • A pop-up modal will appear prompting you to enter the email address of the new owner.
  • Enter the new email address and click Confirm.

  • Once confirmed, the new Incident owner will be assigned. The change will be reflected in the following areas:
  • The Reported Incidents table
  • The Incident Summary View
  • The Incident Report

Please note: The new Incident owners' email addresses must already exist within the platform before they can be assigned to an incident.

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