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How to change the reporter of an incident?
- To change the reporter of an incident, navigate to Incident > Reported Incidents > the 'Actions' column > click the drop-down beside View Incident > click Change Incident Reporter.
- A pop-up modal will appear asking for the email address of the new owner. Enter the new email address and click Confirm.
- Once confirmed, the new Incident owner will be assigned. The new owner will be reflected within the 'Reported Incidents' table, the 'Incident Summary View' and the 'Incident Report'.
- Please note: Incident owners' email addresses must exist within the platform before they can be assigned an incident.