'Long Term Leave' User Status

Users can now have 3 status: ‘Active’, ‘Disabled’, or ‘Long Term Leave’.

In an effort to provide you with a more comprehensive view of your platform's user activities, we have introduced that new third status option – 'Long Term Leave.' Alongside 'Active' and 'Disabled,' this now allows for improved reporting accuracy and ensures that your reports offer up-to-date and precise information.

User types:

  • SCIM
  • Email-based
  • Federated

How to set 'Long Term Leave' status

  • To designate a user as 'Long Term Leave,' navigate to the 'User Management' table and, under the 'Actions' column, click on the drop-down arrow.
  • Select Set Long Term Leave status, and a confirmation message will prompt you.
  • The user's status will be updated accordingly.



(a) User Status Visibility

  • 'Long Term Leave' users will be prominently displayed in relevant reports, offering a clear indication of their status for enhanced visibility.
  • Business Users will retain the ability to view users marked as 'Long Term Leave'.

(b) Content Access

  • Users on 'Long Term Leave' will maintain access to their assigned content, ensuring continued connectivity during their absence.

(c) SCIM Business Users

  • SCIM Business Users, who lack access to the 'User Management' area, won't be able to modify a user's status to 'Long Term Leave.'

(d) Reporting updates for 'Long Term Leave' Users

  • Exclusion from Adoption and Overview Statistics: 'Long Term Leave' users will be excluded from adoption or overview statistics, enhancing the accuracy of your information.
  • Audit Reports Inclusion: Audit reports will continue to include 'Long Term Leave' users, clearly indicating their status for comprehensive auditing.
  • Phish Reports Persistence: In Phish reports, 'Long Term Leave' users will persist, regardless of their status, due to the associated risk level.
  • Non-Compliance Categorisation: 'Long Term Leave' users will not be categorised as non-compliant, ensuring their omission from corresponding reports and management emails. This distinction streamlines reporting for more focused and relevant insights.


The addition of 'Long Term Leave' status in user management not only provides a more nuanced view of user activities but also ensures that reporting is more accurate and tailored to your organisation's needs.

Back to all articles