Overview

Users can now be described in one of the following three ways:

• Active
• Disabled
• On Long Term Leave

To provide a more comprehensive view of user activity on your platform, we have introduced a third status option, i.e. Long Term Leave. Alongside Active and Disabled, this new status allows for improved reporting accuracy and ensures that your reports offer up-to-date and precise information.

User types:

• SCIM
• Email-based
• Federated

Setting the 'Long Term Leave' status

To designate a user as Long Term Leave:

• Navigate to the 'User Management' table and under the 'Actions' column, click on the drop-down arrow.

• Select Set Long Term Leave status.
• A modal will appear, allowing you can choose an automatic activation date.

• The user's status will be updated accordingly.

Notes

(a) User Status Visibility

• Users marked as Long Term Leave will be prominently displayed in relevant reports for enhanced visibility.
• Business Users will retain the ability to view users marked as Long Term Leave.

(b) Content Access

• Users on Long Term Leave will maintain access to their assigned content.
• They will still receive emails from the platform, ensuring continued connectivity during their absence.

(c) SCIM Business Users

• SCIM Business Users, who do not have access to the 'User Management' area, cannot modify a user's status to Long Term Leave.

(d) Reporting updates for 'Long Term Leave' Users

• Exclusion from Adoption and Overview Statistics: These users will be excluded from adoption or overview statistics, enhancing the accuracy of your information.
• Audit Reports Inclusion: Audit reports will continue to include Long Term Leave users, with their status clearly indicated for comprehensive auditing.
• Phish Reports Persistence: In Phish reports, these users will remain visible, regardless of their status, due to the associated risk level.
• Non-Compliance Categorisation: These users will not be categorised as non-compliant, ensuring their omission from corresponding reports and management emails. This distinction streamlines reporting for more focused and relevant insights.

(e) Automatic Activation 

• If an automatic reactivation date is set, the user will be switched to 'Active' status on that date.

• You will receive an email confirmation.

• Any outstanding content will have its 'send count' reset to 1, allowing the user to start receiving reminders again.