If you have opted to send the notification emails to targeted users in their preferred language, you can now also send the Uncompliant Email to these users again in their preferred language.

The purpose of the Uncompliant Email functionality is to support you in increasing adoption and engagement amongst your staff.

Customising the Uncompliant Email

Follow the steps below to customise the email in each required language.

• Navigate to Settings > Notifications > Email Templates.
• Choose your required language from the ‘Language’ drop-down.
• Next, select the required 'Uncompliant Email’ template you would like to update.

• Follow these steps for all relevant languages and, once complete, click Save.

• Once you have updated the relevant email templates, you can then proceed to trigger the email.

Sending the Uncompliant Email to users

You can trigger this email on a content-by-content basis by following the steps below.

• Within the relevant ‘In Progress’ table, navigate to the course, policy, or survey for which you would like to send the email.
• Click Options > View on the required content to ensure Send in User’s Preferred Language has been selected on the ‘Email’ tab.

• If this option has been enabled, then navigate back to the ‘In Progress’ table.
• For the course, policy, or survey that you are going to trigger the email for, select Options > Send Uncompliant Email.

• You will receive a confirmation message. If you are happy to proceed with sending the email, click Confirm.

• Note: The Uncompliant Email will only be sent to those users who have received all of their email reminders, but who have not yet completed the content.
• The email will now be automatically sent to all relevant users in their preferred language.
• If a preferred language has not been set by the user, or if the user’s preferred language is not available for this email template, the email will be sent in English.

Translations

The email notifications have been translated into 44 additional languages.