Caomhan Deery

If you wish to look at a report on platform usage, you should first click on Reporting on the left-hand navigation panel. Next, select Usage. Click on Usage Metric to show the following informatio...

You can access which users have outstanding content to complete via the relevant report.  To find this, take the following steps: Click on Reporting on the left-hand side panel. Select Usage follo...

If you wish to bulk upload your policies to the platform, this can be done by selecting the 'Bulk Policy Creation' tile: Next, select the file/folder that houses your policies, and drag & drop th...

In order to create optional policies to view in Playbook, you first need to follow the first 3 steps within Policy Creation, i.e. Policy, Response Options, and Categories. Please refer to article ...

If you would like to customise the fields within Reporting, you can use the 'Column Visibility' button that will allow you to amend the fields within the report you wish to see.  From here, you a...

You are able to check the device-type used to open a phish, e.g. mobile, iPad or desktop etc., by first accessing Reporting on the left-hand side panel.  Click on Phish followed by Phish Device Re...

To check how many licences you are using: Go to User Management on the left-hand side of the platform. Click on Users, (see below):  On the top right-hand side of User Management page, you will...

When sending out content through a Campaign, it is important to remember that Campaigns work off a time zone of UTC+00:00.  To remind you of this, the following 'Warning!' banner is shown within th...

Add MetaCompliance IP addresses to Email Allowlist Log in to https://admin.google.com and select Apps. Select Google Workspace followed by Gmail. Select Spam, Phishing and Malware. Note that this ...

To send a course via MetaEngage, you should first navigate to Products > Learning > Course. Next, select the 'Type' tab: Check the 'Mandatory' option: Tick Send to MetaEngage: Note: Only ...