Lee Haslett

Yes, you can create email-based users within the 'User Management' section of the platform if these users have not been synced from your Azure AD. Be mindful that the 'Email-based users' domain can...

Unfortunately not; email-based user accounts cannot utilise Single Sign-On. These users must first register on the platform and, subsequently, sign in using their email address and created password.

You are required to upload these types of users in separate, individual templates. Within the User Management section of the platform, when bulk uploading users onto the platform, you are required...

Under the 'Delivery Status' column within the 'Phish Overview Report' report, if the phish simulation is showing as either 'Dropped' or 'Bounced', please contact our Support team (support@metacompl...

Unfortunately, if you select 'Manage in Campaign' when creating a course, the box to 'Recur on Anniversary'  will be greyed out and cannot be enabled. Example:

Unfortunately, if 'Anonymous Responses' has been selected for a phish simulation, you will not be able to use the 'Phish Remediation' function. When accessing the 'Cogwheel' icon within the Campaig...

Unfortunately, SCORM Transfer courses cannot be accessed offline because a network connection is required to stream the content from the CDN (Content Delivery Network).

No, if you have exported courses prior to requesting the reporting to be switched on, you will not have visibility over reporting for previous SCORM Transfer courses created on the platform. Going ...

To ascertain whether a user has genuinely clicked a phishing simulation link, or whether it has been automatically 'clicked' upon delivery by scanning software, check (within the Phish Overview Rep...

No; when a user clicks the link within a phishing simulation, and is presented with a form, any data that the user may decide to input into this will not be stored within MetaCompliance.