Rachel Biddle

If you are running a phishing campaign and see results that are unusual, you may be experiencing false clicks. Below are some of the common reasons for False Positives as well as some tips for hand...

If you provision users using our SCIM method and wish to remove a user, there are 2 ways in which you can do this: Ensure the user is no longer within the scope of provisioning on the user provisi...

If you currently have Email-based users, and wish to utilise SCIM User Provisioning to automate the user management process, the following FAQs may be of help. 1. Will the user’s previous audits be...

When removing a SCIM group, there are 2 points to consider: If you remove the group, and the users within the group are provisioned to the platform solely from this group, they will be marked as '...

There can be various reasons why users are unable to log in; however, as an admin, there are some checks that can be completed to ascertain the cause behind this. Is the user visible from the Use...

During the configuration of the Phish Reporter button, you must complete an Excel template to confirm the settings and text that you wish to add to your Phish Reporter.  If you have selected 'Fals...

To resolve the issue of a SCIM user not showing within a SCIM group, you can restart provisioning within your Azure AD. This will restart the provisioning service for all users and groups as well a...

In order to correctly allowlist our phish emails, you should add our IPs to your Global Approved Senders list in MessageLabs or Symantec.cloud. Select Services > Email Services > Anti-Spam. Ensure...

Within the Cisco Admin console, navigate to Mail Policies. Click Host Access Table.  Then, HAT Overview.  Check that InboundMail is selected. Add Sender Group: Name this as you wish, and then ch...

Some of our HTML Learning Experiences can be copied by the user in order to allow them to make changes as per their requirements. However, others cannot be edited and will show the following Warnin...