Jessica Higgins

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Activity overview

Latest activity by Jessica Higgins
  • Jessica Higgins created an article,

    Update a User’s Preferred Language

    Admins, Business Users, and User Management Admins can assign preferred languages either in bulk or individually for all users. This ensures that users receive email alerts in their preferred langu...

  • Jessica Higgins created an article,

    Long Term Leave User Status

    Users can now have 3 statuses: ‘Active’, ‘Disabled’, or ‘Long Term Leave’. In an effort to provide you with a more comprehensive view of your platform's user activities, we have introduced that new...

  • Jessica Higgins created an article,

    Engaging Stakeholders in your Security Awareness Programme

    For optimal effectiveness of your programme, it's crucial that key stakeholders within your organisation grasp the advantages, objectives and framework of your Security Awareness Training initiativ...

  • Jessica Higgins created an article,

    Creating Links/Placeholders on Phish Templates

    1. To use a preloaded Placeholder Click on the 'Placeholder' icon within the 'Text' menu: Select a Placeholder from the drop-down menu: 2. To create your own Placeholder Within the Editor, e...

  • Jessica Higgins created an article,

    When will an Approved Policy Go Live?

    Once the set approval rule has been met, the status of the policy will change to ‘Publish’ on the approval due date that was set in the 'Approval' tab when creating the Policy. The notification em...

  • Jessica Higgins created an article,

    How Can I See if a Policy was Approved or Rejected?

    An Admin User can check the status of a policy that has been sent for approval by navigating to Workflows > Approvals > Approval History: This will display a list of all policies that are current...

  • Jessica Higgins created an article,

    What is the difference between a Policy Approver and a Reviewer?

    An Approver has the ability to either ‘Accept’ or ‘Reject’ if a policy goes live to the targeted users, and can also send comments/feedback. A Reviewer can simply review the policy before it goes l...

  • Jessica Higgins created an article,

    How to set up Policy Approvers and Reviewers on the Platform

    In order to set up Approvers/Reviewers, you first need to access User>Approval Roles: Next, tick which users you would like to be 'Approvers' or 'Reviewers'. (Note: Users cannot be both.) Once...

  • Jessica Higgins created an article,

    Monthly Email Alert for Reports

    To enable this email alert for Reports, you should first navigate to Tools > Notifications > Reports: You can select individual Admins and Business Users to receive a custom system report.  You c...

  • Jessica Higgins created an article,

    After Your Baseline Phish

    After the baseline phishing test, your users may be confused or concerned about the email that they received. We recommend that you send an email explaining the rationale behind the phishing test, ...