Natalie Nicholl

You can see how much storage you have used by accessing the Usage Metric report. If you upload a lot of custom content in PDF, MP3 or MP4 format, you may receive one of the following error messag...

To create a policy in multiple languages, follow all steps within the article How to create a policy and add a separate section for each language.  Section 1 (below) will automatically appear for...

If content has been targeted to a User Group, deleting this group will have an impact on the outstanding content. Admins Within Policies in Progress/Learning in Progress, an admin will no longer h...

Yes, MetaCompliance will be happy to provide admin training sessions for all new admins joining your organisation.  Typically, one 30-minute session is required per module, but individual needs may...

Yes, the delivery date and time can be edited for any Campaign step, provided the content has not already launched.  Navigate to Campaigns > Campaigns in Progress.  Click on View Campaign. C...

Log in to the MyCompliance platform and toggle from End User View to Admin View.  Next, navigate to User Management > Users. Enter the relevant username into the search bar; the list will au...

To download Survey Response Data, you should first navigate to Reporting > Survey > Survey Analysis. Select the relevant survey from the drop-down menu, and click Filter to populate your 'Survey Q...

For Email-based users, including Federated users, all user management is completed within your tenant. (See articles What is an 'Email-based User'? and What is a 'Federated User'? for further infor...

Yes, the MetaEngage client is typically deployed via Group Policy as an .MSI file. 

No, it is not currently possible to change the planned delivery dates of already published content for new joiners to a Campaign.  When a new joiner is added to a Campaign, they will receive the fi...