Back to all articles

What Registers an Email Attachment on a Phish Email as ‘Opened’ – HTML?

When a HTML attachment is included as part of a phish email, it will appear to the user simply as that - a HTML attachment.


  • Once delivered, the user will be prompted to Open or Save the attachment and, if they do either, this action will be reflected in Reporting. (Note: This is optional depending on the customer's email security settings.)


  • The user will also then be directed to the relevant Learning Experience, and this again will be recorded in Reporting.


Note: You must still attach a separate Learning Experience to continue. If a user clicks on the link in the email body, but not on the attachment itself, they will also be directed to this standard Learning Experience.