The 'Support Toolbar' appears at the left-hand side of an Admin's platform:

An end user is not able to see this particular toolbar as it is for Admins only. 

• Knowledge Base: This will take you to our Knowledge Base where you will find User Guides & support on various aspects of functionality within the platform. 
• Product News: This opens a new page allowing an Admin to see the most up-to-date changes to the platform.
• FAQs: This is where you will find the most popular questions that are asked of us, and the answers to those questions.