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Can an End User Edit an Incident Report after Submitting?

An End User cannot edit an Incident Report after they have made a submission.  However, as an Administrator, you can make necessary changes to any Reported Incident, including information entered by an End User.

  • Go to Incident>Reported Incidents, and refer to the 'Actions' column beside the Incident to which changes are due to be made; click View.

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You can edit any information in this section, and please also refer to the article 'How to Filter, Customise and Export Reported/Existing Incidents' for further instruction.