How to create a collective if users are provisioned through AD Sync

To add a collective, navigate to User > Collectives and select Add.


  • Once the collective has been added, you will then need to allocate a name to it.
  • Next, drag & drop your users into the collective or add full OUs from the left-hand panel. (You will need to drag these across to your new collective.)
  • Then, select Save.



  • If you drag an entire OU over, then you must not remove any of the users from within this.
  • If a user is removed from the OU within the collective, then the synchronisation between this collective and your Active Directory will be broken.
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