If you are experiencing issues on the platform, the first thing you should try would be to clear your cache and your cookies.

Clearing Cache and Cookies

A. Chrome

• Open Chrome.
• At the top right, click the customise option:
• Select More tools>Clear browsing data.
• At the top, choose a 'Time range'. To delete everything, select All time.
• Next to 'Cookies and other site data' and 'Cached images and files': check both of these boxes.

• Click Clear data.

B. Firefox

• Open Firefox: click the Menu button  , and select Settings.

• Select the Privacy & Security panel.
• In the 'Cookies and Site Data' section, click Clear Data.
• Remove the check mark in front of 'Cookies and Site Data'.
  • For more information about managing site data, see Manage Local Site Storage Settings.
• With 'Cookies and Site Data' and 'Cached Web Content' check marked, click the Clear button.

C. Microsoft Edge

• Open Microsoft Edge, and select the 'Menu' icon (three dots at the top right-hand corner of the browser.)

• Next, click Settings>Privacy & Services.

• Under 'Clear browsing data', select Choose what to clear.

• Select the check box for both 'Cached images and files' and 'Cookies and other site data'. Then select Clear.

D. Safari

• Click the Safari button in your Menu bar, and navigate to Preferences:

• Click the 'Privacy' tab and select Manage Website Data:

• Click  Remove All

Opening an Incognito Window

A. Chrome

• On your computer, open Chrome.
• At the top right, click the customise option.
• Then, with the drop-down menu, click the arrow signifying New incognito window or press Ctrl + Shift + N.
• A new window appears.  At the top corner, check for the 'Incognito' icon .

B. Microsoft Edge

• Open Microsoft Edge, select the Settings and More icon, and then New InPrivate window.

C. Firefox

Open a new 'Private Window' from the Firefox menu.

• Click the Menu button  and then click New Private Window or Ctrl + Shift + P

  

• The 'Private Browsing' home page will open in a new window. However, if you are still experiencing issues, please reach out to Support for assistance.

D. Safari

• Click File>New Private Window, or press ⇧ + ⌘ + N.