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Having issues logging onto the platform? Cache & Cookies

If you are experiencing issues on the platform, the first thing to try and resolve the issue is to clear your cache and cookies.

Clearing Cache and Cookies

A. Chrome

  • Open Chrome.
  • At the top right, click the 'customise' option:More
  • Select More tools > Clear browsing data.
  • At the top, choose a time range.
    • To delete everything, select All time.
  • Next to 'Cookies and other site data' and 'Cached images and files': check both of these boxes.

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  • Click Clear data.

B. Firefox

  • Open Firefox: click the 'Menu' button, and select Settings.
  • Select the 'Privacy & Security' panel.
  • In the 'Cookies and Site data' section, click on Clear Data.
  • Remove the check mark in front of 'Cookies and Site Data'.
  • With both 'Cookies and Site Data' and 'Cached Web Content' check marked, click the 'Clear' button.

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C. Microsoft Edge

  • Open Microsoft Edge, and select the 'Menu' icon (three dots at the top right-hand corner of the browser.)
  • Next, click Settings > Privacy & Services.
  • Under 'Clear browsing data', select Choose what to clear.
  • Select the check box for both 'Cached images and files'and 'Cookies and other site data'.
  • To finish, select Clear.

D. Safari

  • Click the 'Safari' button in your Menu bar, and navigate to Preferences:

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  • Click the 'Privacy' tab and select Manage Website Data:

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  • Click on Remove all.

Opening an Incognito Window

 

A. Chrome

  • Open Chrome.
  • At the top right, click the 'customise' optionMore.
  • Then, with the drop-down menu, click the arrow signifying New incognito window or press Ctrl + Shift + N.
  • A new window appears. At the top corner, check for the 'Incognito' icon Incognito.

 

B. Microsoft Edge

  • Open Microsoft Edge, select the 'Settings and More' icon, and then New InPrivate window.

 

C. Firefox

  • Open a new Private Window from the Firefox menu.
  • Click the 'Menu' button and then click New Private Window or Ctrl + Shift + P.
  • The 'Private Browsing' home page will open in a new window. However, if you are still experiencing issues, please reach out to Support for assistance.

 

D. Safari

  • Click File > New Private Window, or press + + N.