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Having Issues Logging Onto Platform? Cache & Cookies

If you are experiencing issues on the platform, the first thing you should try would be to clear your cache and your cookies.

Clearing Cache and Cookies

A. Chrome

  • Open Chrome.
  • At the top right, click the customise option:More
  • Select More tools>Clear browsing data.
  • At the top, choose a 'Time range'. To delete everything, select All time.
  • Next to 'Cookies and other site data' and 'Cached images and files': check both of these boxes.


  • Click Clear data.

B. Firefox

  • Open Firefox: click the Menu button  Fx89menuButton, and select Settings.

  • Select the Privacy & Security panel.
  • In the 'Cookies and Site Data' section, click Clear Data.
  • Remove the check mark in front of 'Cookies and Site Data'.
  • With 'Cookies and Site Data' and 'Cached Web Content' check marked, click the Clear button.


C. Microsoft Edge

  • Open Microsoft Edge, and select the 'Menu' icon (three dots at the top right-hand corner of the browser.)

  • Next, click Settings>Privacy & Services.

  • Under 'Clear browsing data', select Choose what to clear.

  • Select the check box for both 'Cached images and files' and 'Cookies and other site data'. Then select Clear.

D. Safari

  • Click the Safari button in your Menu bar, and navigate to Preferences:


  • Click the 'Privacy' tab and select Manage Website Data:


  • Click 


Opening an Incognito Window

A. Chrome

  • On your computer, open Chrome.
  • At the top right, click the customise optionMore.
  • Then, with the drop-down menu, click the arrow signifying New incognito window or press Ctrl + Shift + N.
  • A new window appears.  At the top corner, check for the 'Incognito' icon Incognito.

B. Microsoft Edge

  • Open Microsoft Edge, select the Settings and More icon, and then New InPrivate window.


C. Firefox

Open a new 'Private Window' from the Firefox menu.

  • Click the Menu button Fx57Menu and then click New Private Window or Ctrl + Shift + P
  • The 'Private Browsing' home page will open in a new window. However, if you are still experiencing issues, please reach out to Support for assistance.

D. Safari

  • Click File>New Private Window, or press + + N.