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How Does the DSAR Timer Work?

The DSAR Timer helps with managing and prioritising which requests should be actioned first.  Once a request has been raised, the 30-day countdown timer will start. 


Stop & Start Timer

If required, Administrators have options to stop and re-start the timer; for example, if they are waiting on further information from the requester, the timer may need to be stopped until they receive that information.


Timer Calculations

The 30-day countdown will calculate from the date the request was received - not the date it was created in the platform.  


Timer Extensions

Requests can be extended, if required, by clicking the Extend button on the top banner.


Once clicked, a pop-up window will appear that will allow Administrators to pick the new date that the request should be extended to, along with an option to add an extension reason.  If required, further extensions can be added (or deadlines reduced) alongside the ability to view the notes of previous extensions.