When you set the Request Status to 'Completed', there are 2 possible ways the Handover document(s) can be delivered to the requester. 

1. If the request was submitted via the DSAR webform, and the 'Request Status' has been set to 'Completed' as above, the requester will automatically receive an email with a link to view the DSAR status along with access to the Handover attachments.

Clicking on the 'View Request' button will navigate the requester to a secure webpage to download the Handover information.

To find out how to add DSAR attachments (Handover information), please see the article below:

How do I add DSAR Attachments (Handover Information)

2. If a DSAR has been added directly via the register, and not via the webform, Administrators will need to send the Handover information to the requester outside of the platform.  Typically, the documents are sent to the requester by the same method the DSAR was raised, i.e. email, post, social media or secure transfer.