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What Happens When an Incident is Reported?

When an Incident has been reported via the MyCompliance homepage, an email from no-reply@metacompliance.com will be sent to all Admin users on the platform, as well as to selected Business Users (depending on permissions provided).

  • Clicking on the 'View Incident' button will navigate the Admin directly to the 'Incident Assessment' area within the platform to review.
  • Note: Notification emails are not sent if Incidents are reported via the Admin Homepage. If Admins require notification emails to be sent, please use the end user homepage tile for reporting Incidents. 

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  • If an end user has reported an Incident via their MyCompliance homepage, they will receive an email that their Incident has been submitted.

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