For how long can I snooze a MetaEngage Policy, Survey or Course?

Snooze options will vary depending on the 'Recurrence' options that have been set by the Administrator.

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When using the 'Once' recurrence option, users can snooze assigned content as many times as required; however, once the Completion Time Period has expired, the content will then be enforced on the desktop.

The Completion Time Period begins on the individual user's target date. Users will have the full duration of this Time Period to review and complete content. This time period takes into account the actual time of day that the content was targeted on. 

  • MetaCompliance database time is UTC. (For example, if the Admin is located in UTC+1, and targets a course at 12pm with '1 day' selected, the Completion Time Period will expire at 11am the following day.)
    • Once - Unlimited until completion date has been reached. (Completion date is unique to each user and is calculated by adding the set Completion Time Period - in days - to each individual user's target date.)
  • For all other Recurrence options, the snooze schedules outlined below will apply:
    • Weekly - 3 days. If content is snoozed on Monday, it will reappear on Wednesday.
    • Monthly - 14 days or less depending on first snooze date. Content will reappear on the second Monday after first snooze.
    • Quarterly - 14 days or less depending on first snooze date. Content will reappear on the second Monday after first snooze.
    • Half Yearly - 14 days or less depending on first snooze date. Content will reappear on the second Monday after first snooze.
    • Yearly - 14 days or less depending on first snooze date. Content will reappear on the second Monday after first snooze.
    • Every Time - No snooze option available for Every Time content.
  • Snoozed content will reside in your system tray and can be recalled at any time.
  • A reminder will appear at the bottom of your screen every 4 hours to advise that you still have content to review and complete. 

You can select the pop-up message to bring the Policy, Survey or Fusion course back to your screen.

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