As an admin user, navigate to Settings → Phish → IP Exemption.

Here, you can enter a single IP address or a range of IP addresses to be exempt from reporting. This means that if an open or click is linked to an exempt IP address, it will not appear in the reporting. This helps improve the accuracy of phishing audits, as customers can exclude opens or clicks from IP addresses known to belong to scanning tools or internal systems.

• Within the IP exemption area, click on Add an IP Exemption → choose if you want to add a single or a range of IP addresses → select a source for this IP address → and click Confirm.

• The IP will then appear in the table as Exempt along with the date this action occurred.

⚠️ Please note: Any past interactions relating to this IP will not be removed from reporting. Only interactions that take place after the IP has been marked as exempt will be filtered out.

Removing an IP from Exemption

• To remove an IP address from being exempt from reporting, navigate to Settings → Phish → IP Exemption.
• Find the relevant IP address or range of IP addresses in the IP Exemption table → click the arrow in the Actions column → and click Delete.

• A confirmation modal will pop up:

• Click Delete to remove the IP address or range of IP addresses from the table.
• Once completed, any future interaction from that IP address will no longer be exempt from reporting.