Admins often face challenges in ensuring that employees complete their cyber security training. A common issue arises when users cannot find their original notification email, leaving them unable to access and complete their assigned training. This can lead to increased human risk and reduced overall security awareness within the organisation.

To address this, we have introduced a manual email reissue feature, which allows admins to instantly resend training notification emails to users directly from the Learning in Progress page, ensuring that important training emails are easily accessible at the top of users' inboxes.

Key Benefits

• Instant Resend: Use the Resend Email button on the Email Report to quickly resend email notifications to users who cannot locate the original email.
• User-Friendly Interface: Admins can enter a user's email and send notifications without interrupting existing automatic reminder schedules.
• Error Handling: The system automatically flags invalid or non‑existent email addresses, ensuring accurate targeting.
• Enhanced Training Completion: By ensuring users promptly receive their notifications, training completion rates increase—helping to reduce human risk and strengthen overall security awareness.

For admins, this feature is essential for improving security awareness and managing human risk. By providing a reliable method to ensure all users receive their training notifications, it helps maintain high compliance rates and reduces vulnerabilities associated with incomplete training. This tool is crucial for maintaining a robust security posture and fostering a culture of awareness and vigilance within the organisation.

How to...

• Navigate to Learning in Progress: Go to the Learning in Progress section to view the list of courses.
• Locate the course: Find the course for which you need to resend an email notification.
• Open the Actions column: In the Actions column next to the course, click on the Arrow icon to reveal more options.

• Select Resend Email: Click on the Resend Email option.
• Enter User Information: A modal will slide in from the right. Enter the user’s email address or name.

• Select the User: A list of matching users will appear. Tick the box next to the correct name. You can add up to 10 users.
• Confirm Email: If the entered email is incorrect or does not exist, the system will inform you and prevent it from being added.
• Send Notification: Once you have selected the users, click the Send Email(s) button.
• Receive Confirmation: A confirmation message will appear once the email has been successfully sent.