When will a Phish Remediation course be sent after a user clicks on a phish?

When a user clicks on a phishing email that has a follow-up remediation course assigned, you can choose the delay before the user receives that course.

  • Emails are sent at 12:30 PM UTC on the selected number of days after the user clicks the link in the phishing simulation. 
  • If the Number of Days is set to 1, a full 24 hours must pass before the course can be sent.

Example:

  • If a user clicks a phish at 12:28 PM UTC on Tuesday, they will receive the remediation course at 12:30 PM UTC on Wednesday.
  • If a user clicks at 12:34 PM UTC on Tuesday, they will not receive the email until 12:30 PM UTC on Thursday, because 24 hours will not have elapsed by Wednesday at 12:30 PM.
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