User is unable to log into their account

If an email-based user is attempting to log in to the MyCompliance platform, and is receiving the following error, this may indicate that their account has been locked out.

  • A lock-out will occur when the user incorrectly enters their password 5 times.
  • To retry, the user must wait 30 minutes before the account can be unlocked upon successful password input.
  • Note: A lock-out will only apply to email-based users. If you have SSO enabled, then incorrect logon attempts will be handled by your SSO provider instead. 
Back to all articles