This article lists the possible reasons why user upload spreadsheets are rejected when users have been assigned with the Business User Management (Advanced) permission.

• Department = Parent Group
• Group Name = Subgroup

The spreadsheet will be accepted if:

1. Department(s) added have been assigned to Business User.
2. Group Name(s) added have been assigned to Business User.
3. Users on the spreadsheet have changed to new Departments or Group Names as long as the new groups have been assigned to Business User.

Reasons why spreadsheet would be rejected:

1. Department/Parent Group(s) have not been assigned to Business Users by an admin.
2. GroupName/Subgroups have not been assigned to Business Users by an admin.
3. Assigned GroupName has been added to the incorrect Department within the spreadsheet.

Other Notes:

1. Bulk Upload can only update Users Primary User Groups (Department) and Sub Groups (Group Name). There is no option to update other groups that users have been manually assigned to.
2. If users are manually added to a group by an administrator or Business User via the platform, and then, at a later time, bulk uploaded into a new group, they will retain their targets for the manually added group.