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Should I consider hiding the Mandatory/Optional labelling of content on the MyCompliance platform?
When publishing policies, assessments and training on the MyCompliance platform, admins have the option to show or hide the Optional or Mandatory labelling.
Feedback from some organisations suggests that, for example, when a training course is published as Optional, users tend not to prioritise it. As a result, completion percentages within the Adoption and Audit reports may be lower compared to content marked as Mandatory.
The preferred setting will depend on the needs of each organisation. However, this functionality is particularly beneficial when multiple pieces of content are targeted to the same group within a short time frame. It allows admins to clearly differentiate which policies, assessments, or training items carry higher priority and need to be completed first.
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