During the configuration of the Phish Reporter button, you must complete an Excel template to confirm the settings and text that you wish to add to your Phish Reporter. 

• If you have selected 'False' for the 'Forward Mail Data' option, the Mail Info will not appear within the Reported Phish report on the platform.
• If you have the Gmail Phish Reporter plug-in, this feature is not available. 

If neither of the above options apply to your situation, please contact our Support team  (support@metacompliance.com) and we will investigate the matter further.