Outdated/Old email notifications being received by end users

If you have end users who are receiving an outdated email notification for a Learning course or policy etc., it is most likely that they have been added to receive a previously released piece of content. (This will have had a template assigned at the point of release.) 

The template assigned, when the course was released, will not reflect any changes made to the main notification template within Settings > Notifications, if this has been changed after the course was originally released.

  • To investigate this, navigate to either Learning in Progress or Policy in Progress:

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  • Next, navigate to the course you wish to preview, and select Options > View Course:


  • Once the course opens, navigate to the 'Email' tile:


  • From here, you will be able to edit and update the email notification associated with this content.


  • Once you have completed the necessary edits, select Update Course (top-right corner):


  • Once selected, you will then be prompted to provide a reason for the revision; this ensures a clear audit trail. 
  • And finally, select Confirm to update. 
  • From this point forward, any new users added to receive the content will receive the revised version of the Email notification.


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