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Outdated/Old email notifications being received by end users
If you have end users who are receiving an outdated email notification for a Learning course or policy etc., it is most likely that they have been added to receive a previously released piece of content. (This will have had a template assigned at the point of release.)
The template assigned, when the course was released, will not reflect any changes made to the main notification template within Settings > Notifications, if this has been changed after the course was originally released.
- To investigate this, navigate to either Learning in Progress or Policy in Progress:
- Next, navigate to the course you wish to preview, and select Options > View Course:
- Once the course opens, navigate to the 'Email' tile:
- From here, you will be able to edit and update the email notification associated with this content.
- Once you have completed the necessary edits, select Update Course (top-right corner):
- Once selected, you will then be prompted to provide a reason for the revision; this ensures a clear audit trail.
- And finally, select Confirm to update.
- From this point forward, any new users added to receive the content will receive the revised version of the Email notification.