Allowlisting Cisco IronPort

To allowlist in Cisco IronPort, follow the steps below.

1. From the Cisco IronPort admin console, navigate to the 'Mail Policies' tab.
2. Select HAT Overview. Please ensure that InboundMail lister is selected.
3. Click WHITELIST. If you do not see WHITELIST, you can create your own group named 'WHITELIST'.
4. Click Add Sender and add our IPs. 
5. Click Submit, followed by Commit Changes.

Skipping Outbreak Filter Scanning

The instructions above for allowlisting Cisco IronPort do not prevent IronPort's Outbreak Filter from scanning emails from our IPs or hostnames.

If you are experiencing issues with our emails being quarantined, you may also need to set our IPs to bypass this filter.

To skip Outbreak Filter Scanning, follow these steps:

1. From your Cisco IronPort admin console, navigate to the 'Mail Policies' tab.
2. Under the 'Message Modification' section, enter our IP addresses in the 'Bypass Domain Scanning' table. 
3. Click Submit, followed by Commit Changes.

Troubleshooting

If Cisco IronPort is flagging phishing emails as spam or removing attachments from these emails, you may need to troubleshoot further in Cisco IronPort.
For a potential troubleshooting method, see the steps below. If you don't see the solution you're looking for, we recommend reaching out to Cisco IronPort for assistance.

1. Create an individual HAT Mail Flow Policy specifically for MetaCompliance.
2. In this policy, disable Spam Detection and Virus Protection. For more information, see Cisco IronPort's Mail Flow Policy documentation.
3. Add a sender group for our IP addresses or hostnames.
4. Apply the policy to the sender group. For more information, see Cisco IronPort's Message Handling documentation.