We have recently released the ability to send users an email notification for a Course, Policy or Survey in their preferred language.

Using this new functionality will enable you to increase engagement amongst your users as their emails will be delivered to their inbox in their preferred language.

If a user’s preferred language is not available, they will default to the English version of the email.

Further information on how a user’s preferred language is set can be located here.

Available Email Templates

To help support engagement, we have focused on the following email templates within this phase:

How to enable this new feature (Course, Policy & Survey)

This is not a universal setting; therefore, you can enable this on the relevant Course, Policy or Survey as and when required.

• To use the option, create your content as normal, and then navigate to the Email tab.

• Within the Email tab, select the Send in Users Preferred Language? checkbox. Once this has been selected, a new Language dropdown will appear on that page.

Via this dropdown, you will now be able to view all available languages in which the alert email can be sent. From here, you can switch between each language, as well as make any relevant changes.

How to enable this new feature (Campaigns)

The same process applies to Campaigns; however, the option is in a different location.

• To use the option, create your content as normal; then, add this into the relevant Campaign, and navigate to the Settings 'Cog' icon>View Email.

• Within the Email pop-out modal, select the Send in Users Preferred Language? checkbox. Once this has been selected, a new Language dropdown will appear on the page.
• Via this dropdown, you will now be able to view all available languages in which the alert email can be sent. From here, you can switch between each language, as well as make any relevant changes.

Translations

The email notifications have been translated into 22 additional languages. Further languages will be added in due course; however, for now, the current list is as follows:

1. English
2. French
3. German
4. Dutch
5. Swedish
6. Spanish
7. Italian
8. Polish
9. Norwegian
10. Danish
11. Czech
12. Portuguese (EU)
13. Finnish
14. Hungarian
15. Russian
16. Chinese Simplified
17. Portuguese (BR)
18. Japanese
19. Chinese Traditional
20. Turkish
21. Vietnamese
22. Romanian
23. English US

FAQs

1. Can I enable this option for Courses, Policies or Surveys that have already been sent to users?

Yes, you can locate the required content within the relevant ‘In Progress’ table and enable this option.

• Navigate to the required Module>In Progress; select the required content, and click View.
• Next, select the Email tab and tick Send in Users Preferred Language?.

Any new users that are targeted, or any reminder emails due to be sent, will be sent in the user's preferred language.

2. Can I still customise the emails even though they are now available in all languages?

Yes, you can customise the email via all previous methods. You can either customise per Course, Policy or Survey via the Email Tab.

Or, you can customise the email template for all Courses, Policies & Surveys via the Settings>Email Notifications area.

3. Can I view all users' Preferred languages? 

Yes, Administrators can view this information for all staff via the User Management table.

• Navigate to User Management>Users. Select Column Visibility and enable the Language option.

This information is 'read only'; Administrators cannot currently make any updates to this information on behalf of the user.

4. Can I Customise my Email?

Yes, you can customise the email via all previous methods. You can either customise per Course, Policy or Survey via the Email Tab.

Or you can customise the email template for all Courses, Policies & Surveys via the Settings>Email Notifications area.